Guest Guide
Welcome to
The Valley Hotel
A Message from our General Manager
Hello and welcome to The Valley Hotel Homewood Birmingham. We are glad you are here to share your story with us. The safety and wellbeing of our guests and team members is our highest priority and we remain diligent in our commitment to provide a safe, hospitable environment for all who visit. Given these unprecedented circumstances we have put forth the following procedures. We appreciate you understanding your experience may look a bit different during this time, however, please note that these procedures were established with everyone’s safety in mind. If there is anything we can do to make your stay more comfortable, do not hesitate to let us know. Thank you for choosing The Valley Hotel Homewood Birmingham.
Danny Hiatt, General Manager
HILTON CLEAN STAY
Our industry-leading program impacts every aspect of the hotel experience and reinforces our commitment to the well-being of our guests and team members. We encourage you to learn more at: www.hilton.com/en/corporate/cleanstay/
Guest Room Cleaning
For your comfort, we want your stay to be as undisturbed as possible. Due to safety protocols, guestrooms will be serviced in advance of your arrival and then again upon departure. Our team members will not enter your room at any point unless specifically requested or for life safety concerns. Guests are invited to tailor their housekeeping services to their comfort level. To schedule, simply call the front desk prior to 12 pm. Additional amenities such as linens and toiletries are also available upon request and will delivered to your guest room door.
Public Space
We have increased the frequency of cleaning in our public areas paying special attention to touchpoints such as chair rails, elevator buttons, door handles and public restrooms. A Digital key is available through the Honors App. Request one today and make your phone, your key!
Elevators are limited to 4 guests per cab to ensure proper physical distancing.
Upon departure, skip the desk and leave your keys in your room. You can also checkout and retrieve your folio via the Honors App.
Dining Options
Ironwood Kitchen + Cocktails is currently open 6 am - 2 pm daily, and 5 pm - 10 pm Sunday-Thursday, 5 pm - 11 pm Friday-Saturday. Additional protocols are in place to ensure a safe and enjoyable experience. Additional protocols are in place to ensure a safe and enjoyable experience.
The Valley Hotel Coffee Co is currently open 6 am - 9 pm daily.
The Terrace Bar is currently open for service 4 pm - 9 pm, Wednesday-Thursday and 4 pm - 10 pm Friday-Saturday.
In-Room Dining is also available 6 am - 10 pm daily. Items will be served in disposable packaging with no physical contact.
In-Room Dining
On Call Amenities
Contact us from the comfort of your own room by dialing '0'.
The following items are available and will be delivered to your room upon request:
- Ice delivery
- Coffee/tea + condiments
- Glasses or coffee mugs
- Bath towels
- Hand towels
- Wash cloths
- Makeup towel
- Fresh bed linens
- Iron and ironing board
- Trash bag
- Laundry bag
- Note pad and pen
- Razor
- Shave cream
- Sewing kit
- Shower cap
- Bath tissue
- Facial tissue
- Toothbrush
- Toothpaste
- Hair comb
- Feminine products
- Deodorant (m/f)
Telephone Dialing
Info & Rates
Applicable taxes will be added. Rates are subject to change. Local, long distance or international calls will be billed to your account only if the called party answers.
ROOM TO ROOM
Touch 7 + Room Number - No charge
EMERGENCY
Touch 911 - No charge
LOCAL CALLS
Touch 9 + Area Code + Number - No Charge
LONG DISTANCE & TOLL FREE
Touch 9 + 1 + Area Code + Number
Rate, $1.00 access fee + 50% surcharge
OVERSEAS CALLS
Touch 9 + 011 + Country Code + City Code
Rate, $1.00 access fee + 50% surcharge
BILLED CALLS
Calls billed to calling cards, credit cards, collect and third-party. Rate, $1.00 access fee + 50% surcharge
OPERATOR ASSISTED
Touch 9 + 0 + NumberRate, $1.00 access fee + 50% surcharge
Channel Guide
2 EPG
3 NBC-WVTM
4 ABC-WBMA-LP
5 CBS-WIAT
6 FOX-WBRC
7 CW-WTTO
8 SHOWTIME
9 SHOWTIME 2
10 SHOWTIME SHOWCASE
11 THE MOVIE CHANNEL
12 STARZ ENCORE
13 HLN
14 MSNBC
15 CNN
16 CNBC
17 FOX NEWS
18 WEATHER
19 ESPN
20 ESPN2
21 FOX SPORTS 1
22 TBS
23 TNT
24 USA
25 COMEDY CENTRAL
26 DISCOVERY
27 FX
28 FOOD NETWORK
29 HGTV
30 A&E
31 CARTOON
32 BRAVO
33 E!
34 AMC
35 HISTORY
36 NAT GEO
37 MTV
38 LIFETIME
39 DISNEY
40 NICKELODEON
41 FREEFORM
42 PBS-WBIQ
EMERGENCY PROCEDURES
General emergencies requiring professional assistance please dial 911 from your guest room phone or any house phone.
FIRE EMERGENCY